Get in Touch With Us

This page is for readers who want to reach the editorial team behind Non Gamstop Casinos — to flag an error in a review, ask how a bonus term actually works, query a withdrawal problem at a casino not on GamStop, or raise a partnership enquiry. Write to us at [email protected] and tell us which casino or guide your message concerns. We aim to reply within two working days.

One thing to be clear about before you write: we are an independent comparison and research publisher, not a casino, not a payment processor and not a regulator. We cannot open, close, unlock or fund an account for you, release a withheld withdrawal, or intervene in a dispute on your behalf. What we can do is explain the terms, point you to the right complaints route, and correct anything we have published that is wrong or out of date.

Where to send each type of message

Reason for contacting us	What to include	What we can do
Correction to a review or bonus term	Page name, the line you are querying, a screenshot or link to the casino's own terms	Re-verify against the operator's published terms and amend or date the page
Question about wagering, cashout caps or eligibility	The casino, the offer, and the specific clause confusing you	Explain how the mechanic normally works and what to check in the T&Cs
Withdrawal or KYC problem	Casino name, dates, stage reached, what the operator has said	Outline the complaints and ADR route; we cannot recover funds
Partnership, media or affiliate enquiry	Your company, the brand, and what you are proposing	Route it to the commercial side — it does not reach the editorial ranking process
Self-exclusion or harm concern	Nothing more than you are comfortable sharing	Point you to UK support services listed further down this page

How we make money, and why it does not buy a position

Some links on this site are commercial. If you open an account with an operator after following one, we may receive a commission from that operator at no cost to you. That funds the research. It does not decide who appears, in what order, or what we say about them. Commercial contacts and editorial contacts go to different people, and a brand cannot pay to have a drawback removed from its write-up or a rating raised. If you think a page reads like an advert rather than an assessment, that is exactly the sort of message we want in the inbox.

Questions readers ask us most about the listed casinos

Most incoming mail concerns three or four of the operators we feature. The notes below reflect what those brands advertise as at Sep 23, 2026, alongside the limitations worth raising before you write to us — or to them.

Betmica — the biggest advertised headline, and the most questions about it

Betmica sits top of our list with an editorial rating of 10.0 and advertises a welcome offer of 570% up to £5,700 plus 270 free spins. It draws more reader queries than any other brand here, almost all of them about the same thing: a percentage that large is applied across a staged package, not handed over on one deposit, and the cash value depends entirely on what you put in. Before you email us to ask whether the headline is real, check the operator's own terms for the wagering multiple, the maximum bet allowed while a bonus is active, the expiry window and any cap on what bonus winnings can be withdrawn. The limitation is structural: the more generous the advertised percentage, the more conditions usually sit behind it, and a large bonus balance that cannot be cleared is worth less than a small one that can.

Kikibet — currency and the sterling question

Kikibet, rated 9.9, promotes 350% up to 5,555 £ with 300 free spins, and it is on this page because the sterling figure prompts a specific reader question we are glad to answer. Seeing a pound sign in an offer does not by itself confirm the account, the deposit rail and the withdrawal will all be in GBP. Ask the operator to confirm the account currency before depositing, because if the balance is held in another currency your bank or card issuer may apply a conversion charge in both directions. The drawback to flag: conversion costs are easy to overlook and compound across repeated deposits and withdrawals.

Betninja — a fixed cash figure that is easier to check

Betninja, also 9.9, advertises a £1,000 bonus and 100 free spins to all new players. It earns a write-up here for a different reason: readers contact us less often about it, and we think that is because a flat cash ceiling is simpler to reason about than a stacked percentage. You still need to read the same clauses — qualifying deposit, wagering, game contribution, time limit. The limitation is that "to all new players" is never unconditional; residency, payment method and minimum deposit exclusions apply at essentially every operator, so verify you actually qualify before you commit money.

WinnerIsland and the rest of the list

WinnerIsland (9.9) advertises a welcome bonus up to €1,000 plus 100 free spins, and the euro denomination raises the same conversion point as above. Zombillion (9.9) promotes a 250% package up to £4,000 with 200 free spins; Smash Casino (9.8) a 600% slots welcome package up to €10,000; Nightluck (9.6) a combined €6,400, 280 free spins and 805% offer; CoinPoker (9.5) 150% up to $2,000, denominated in dollars; Rivo (9.5) a 1,000% slots package up to €10,000 with 25% cashback; and Daytonaspin (9.5) 255% up to £4,500 with 255 free spins. Ratings are our own editorial scores, not customer review averages, and every one of these offers is subject to the operator's published terms rather than ours. Our fuller comparison sits on the trusted non GamStop casinos guide.

Money questions we can and cannot answer

Reading this site costs nothing. Playing does. If your message is about cost, these are the areas where we can give you general guidance and the areas where only the operator can give you a binding answer.

• Minimum deposits — set per operator and often per payment method. A bonus may require a higher qualifying deposit than the site minimum. Only the casino's cashier page confirms the figure that applies to you.
• Debit cards — the common UK rail. Credit cards are prohibited for online gambling in Great Britain, so expect debit only.
• E-wallets and PayPal — availability varies widely at offshore sites, and PayPal in particular is not universally supported. Never assume; check the cashier before depositing. E-wallet deposits also sometimes forfeit bonus eligibility.
• Bank transfers — usually slower on both legs and sometimes the only route for larger withdrawals.
• Cryptocurrency — offered by some operators. Value moves between deposit and withdrawal, and network fees apply. Treat it as a different risk profile, not a faster version of a card.
• Fees and conversion — the operator may charge nothing while your bank charges for a non-sterling transaction. Ask about both sides.
• Withdrawal times and limits — advertised processing windows are the operator's claim, not a tested result. Daily, weekly and monthly caps can stretch a large win over weeks. We do not publish times we have not been able to verify against the operator's own terms.

If a withdrawal has stalled, the usual cause is identity verification. Expect to supply photo ID, proof of address and, for larger sums, source-of-funds evidence such as payslips or bank statements. Submitting documents early rather than at the point of cashing out is the single most effective thing you can do to avoid a delay.

What these sites offer, so you can ask the right question

Messages are easier to answer when you name the game type as well as the casino. The catalogues we research generally break down as follows:

• Slots — the bulk of any library, varying by RTP and volatility. High-volatility titles pay less often for more; low-volatility ones do the reverse. RTP is a long-run theoretical figure, not a promise about your session.
• Progressive jackpots — pooled prizes that grow until won. Often excluded from bonus play or capped in bonus terms.
• Table games — blackjack, roulette and baccarat in digital form. These typically contribute little or nothing to wagering requirements, which is the clause that catches people out most often.
• Live dealer rooms — streamed tables with human croupiers, usually with higher minimum stakes and frequently excluded from bonuses.
• Mobile play — most of these operators run in a phone browser rather than a dedicated app. Check that your preferred game and the cashier both behave on mobile before you rely on them.

Game availability depends on which software providers the operator has licensed, and that changes. If a title you expected is missing, the studio's supply arrangement is the likely reason.

Sportsbook enquiries

Several operators on this list run a sportsbook alongside the casino, and the rules there differ. Sports free bets usually carry minimum qualifying odds — commonly around 1.50 in decimal terms — and stake is typically not returned with winnings. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports markets are all common, but availability varies by brand and by event. Wallets matter too: a shared casino and sportsbook balance means a casino bonus may be unusable on sport, while separate wallets mean you must transfer funds first. If your question is about a settled or voided bet, the sportsbook's own rules govern it, and we can only help you interpret them.

Regulation, eligibility and what that means for your complaint

You must be 18 or over to gamble in Great Britain. Operators licensed by the UK Gambling Commission are required to participate in GAMSTOP, the free national self-exclusion scheme; registering blocks your access to all GB-licensed sites for the period you choose, which is six months, one year or five years, and it cannot be lifted early.

Casinos not on GamStop are, by definition, outside that scheme, which means they hold overseas licences rather than a UK Gambling Commission one. Common jurisdictions include Curaçao. This matters practically: UKGC consumer protections, including the Commission's complaints framework and its rules on bonus fairness and advertising, do not apply to an operator it does not licence. Accepting British customers is not the same as being authorised to serve them. Your recourse in a dispute runs through the operator's internal complaints procedure first and then whatever alternative dispute resolution body its own licence requires — check the footer of the casino's site for that detail before you deposit, not after. Ownership also varies; several brands may sit under one parent company, which is worth knowing if you have already had a poor experience with a sister site.

If you have self-excluded through GAMSTOP, the responsible course is not to seek out sites outside it. Consider gambling blocking software on your devices and speak to GamCare, which runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. Deposit limits, loss limits and account self-exclusion tools are also offered by most operators directly — ask their support team what is available on your account.

How we research what we publish

We assess operators against their published terms and licensing information, the clarity of their bonus conditions, the payment methods and currencies genuinely available to UK-based customers, stated withdrawal limits and processing windows, the breadth of the game catalogue and sportsbook, and the responsible-gambling tools on offer. Ratings are editorial judgements from that research. We have not deposited, played or withdrawn at these sites, and we do not present operator claims as tested findings. Where something is unconfirmed, we say so. Terms change without notice, so the casino's current terms page always outranks ours — and if you spot a discrepancy, that email is the most useful one we get.

Writing to us

Include the casino name, the page you were reading and the specific clause or claim in question. Screenshots help. If your message concerns money you believe is owed to you, say what stage the operator's own complaints process has reached, because that determines what advice is useful. We read everything, reply from a real person, and do not pass reader correspondence to operators without your say-so. Nothing on this site is financial advice, no casino can be described as completely safe, and no withdrawal can be guaranteed by anyone other than the operator holding your funds.